Refund policy

Refund and Returns Policy

Last updated: August 30, 2026

30-day return and exchange window

You may request a return or exchange within 30 calendar days after receiving the item. To start a request, email zhze670079074@gmail.com with your order number, the item concerned, and a brief description of the reason. We aim to reply to customer-service requests within 7 calendar days.

Return eligibility

To be eligible, an item should be returned in its original condition, unused, and with original packaging where reasonably possible. If an item is damaged, defective, or incorrect, please include photographs where available so that we can assess the request. Do not send an item back before receiving return instructions from us.

Return shipping and exchanges

For some products or return reasons, including change-of-mind returns that are not caused by our error, the customer is responsible for return shipping costs. Any product-specific return-shipping requirement will be communicated before a return is authorized. If we sent the wrong item or the item is confirmed defective or damaged because of our error, we will provide an appropriate remedy, which may include a prepaid return label, replacement, or refund. Exchanges are subject to product availability.

Refunds

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method. The time for a refund to appear can vary by payment provider or bank. Original shipping charges and return-shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.

Nothing in this policy limits consumer rights that cannot be excluded under applicable law.