Refund policy

Refund and Returns Policy

Last updated: October 4, 2026

30-day window for damaged, defective, or incorrect items

Contact us within 30 days after delivery if your item arrives damaged, is defective, or is different from what you ordered. This includes custom-made and personalized products. We will assess the issue and arrange an appropriate remedy, such as a return and refund or replacement.

Change-of-mind returns

We do not accept returns or exchanges solely because you change your mind, no longer want an item, or prefer a different style, color, or size when the item supplied matches your order and its description. Custom-made and personalized items are also not returnable for change of mind. These exclusions do not remove remedies for damaged, defective, or incorrect goods, or rights that cannot be excluded by applicable law.

How to request help

Email zhze670079074@gmail.com with your order number, the affected item, and a description of the issue. Photographs, where available, help us assess damage, defects, or an incorrect item. We aim to reply within 1–7 days. Please retain the item and packaging where reasonably possible while we review your request.

Return arrangements and costs

Contact us before sending an item back. We will coordinate return instructions and confirm the receiving address for an approved return. Do not send goods to the office address or the parcel's sender address without our instructions. The return arrangement can vary by product and fulfillment supplier. ROZEST bears the return shipping costs for approved damaged, defective, or incorrect-item returns. We do not charge restocking fees or other refund-processing fees.

Refunds

We process approved refunds within 1–7 business days after receiving the approved return and checking the reported issue. Refunds are issued to the original payment method. For an approved return caused by damage, a defect, or our sending the wrong item, we do not deduct the associated shipping costs from your remedy. Your bank or payment provider may need additional time for the refund to appear in your account.

Existing orders and statutory rights

Orders placed before this policy update retain any more favorable return terms stated when the order was placed. Nothing in this policy limits consumer rights that cannot be excluded under applicable law.

Email: zhze670079074@gmail.com
WhatsApp: +86 131 4178 4493
We aim to reply to customer-service enquiries within 1–7 days.